Snap-On Neck Massager with Heat Back Massage Pillow

Return policy

Thank you again for ordering www.aicook.cc website products. We take our 100% Satisfaction Guarantee seriously and hope you are happy with your purchase. If our product not exactly right for you, you can return any product for any reason within 30 days.

To be eligible for a return, your item must be in the same condition that you received it such as unworn or unused, tags included, original packaging retained. You’ll also need the receipt or other proof of purchase. 

We will not be responsible for the item damaged, excessively dirty, or the original packaging lost. We only responsible for the expenses caused by the product quality, the freight and other expenses must be prepaid by the buyer.

To start a return, you can contact us at  service@aicook.cc. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on the way and location to ship your package. Return items without first requesting are not be accepted.

• Exceptions / non-returnable items

Certain types of items cannot be returned

-perishable goods (such as food, flowers, or plants)

-custom products (such as special orders or personalized items)

-personal care goods (such as beauty products)

-returns on sale items or gift cards

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

• Damages and issues

Contact us immediately if you have the following situations so that we can evaluate the issue and help you.

-defective

-damaged

-the wrong item

• Exchanges

If you want to replace the product for other reasons, we offer free of charge in exchange.

-color

-product quality

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

• Refunds

We will notify the condition of your return requirement, such as

-item received

-item check status

-refund approved or not

If your refund is approved, you’ll be automatically refunded on your original payment method.

Kind Reminder: It can take some time for your payment account to process the refund.