Thank you again for ordering www.aicookhome.com website’s (following call we or the site) products. We take our 100% Satisfaction Guarantee seriously and hope you are happy with your purchase. If our product is not exactly right for you, you can return, exchange or refund any product.  

 

1. RETURNS

1.1.Returns within 30 Calendar Days 

To start a return, you can contact us at service@aicook.cc. If your return is accepted, we’ll send you a return shipping label, as well as instructions on the way and location to ship your package. Return items without first requesting are not be accepted. 

 

- Unworn or Unused 

To be eligible for a return, your item must be in the same condition that you received it such as unworn or unused, tags included, original packaging Retained, and accessories. Simply contact service@aicook.cc with your order number, video, or picture proof. 

 

- Damages and Issues 

If you notice your product was delivered damaged or incomplete, or have the following situations, contact us immediately. 

(1) defective; (2) damaged; (3) the wrong item 

You can request a return, exchange, or repair by contacting service@aicook.cc with your order number, video or picture proof of the damage and two express lists. 

 

1.2.Returns after 30 Calendar Days 

If the 30-day returns window has passed, and your product is still under warranty, call us to request and schedule repair services. Fees may apply. 

 

2. EXCHANGES

If you want to replace the product for other reasons, we offer free of charge in exchange. 

(1)color; (2)product quality 

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item. 

 

3. REFUNDS

3.1. Refunds within 5 Calendar Days 

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund.  

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of 3-5 business days. However, it may still depend on the bank refund process. 

 

4. NOTES

Delivery, shipping and service fees will not be refunded. 

We will not be responsible for the item damaged, excessively dirty, or the original packaging lost. We are only responsible for the expenses caused by the product quality, the freight, and other expenses that must be prepaid by the buyer. 

Once your product has been received by us, please allow approximately some days to process your refund, less any return fees or adjustments. Refunds will be issued to the card used for your purchase. If you have not received your refund after two weeks, please contact us at service@aicook.cc with your order number. 

We reserve the right to refuse refunds or exchanges that do not comply with our Returns Policy. 

 

5. CONTACT US

AICOOK team would always strive to assist you with better service. If you have any questions about your packages situation above, please feel free to contact us through the following methods: 

(1)Customer Service: service@aicook.com 

(2) Our LiveChat APP on the website page 

(3) AICOOK Official Social Channels 

     - Facebook @spiceupyourday 

     - Instagram @aicook_official 

*Note: Please login to your account or check your confirmation letter for more shipping updates.